1. Submit a Work Request Form
Complete our online Work Request Form. You'll receive a reply within 2-3 business days. A Shred Support Specialist will be assigned to your order, and we will email you to schedule your drop-off date.
2. Prepare your Documents
Bring your papers in a Shred Support tote, your own bag, or box(es) to the scheduled location.
3. Weighing & Cost Estimate
When we receive your documents, we'll weigh them to determine the cost. If you'd like to be notified of the weight before shredding begins, please let us know and we'll send you an email confirmation.
4. Secure Shredding & Recycling
All documents are shredded confidentially, and the paper is responsibly recycled.
5. Invoice & Completion Confirmation
Once shredding is complete, you'll receive an invoice that includes the final weight and serves as confirmation that your shredding job has been completed. Payment is accepted via PayPal, within 14 days of the invoice date.
Safe Shredding Guidelines:
For health and safety reasons, we cannot shred documents that are moldy or have a damp odor. When paper has been wet, the dust it creates during shredding can be harmful.
If we receive documents in this condition, they will be discarded in the trash (not shredded), and a disposal fee of $10 per bag or $20 per box will apply. By scheduling a pick-up or drop-off, you confirm your understanding of this policy.